Trying to negotiate this website is almost as painful as trying to negotiate the carabinieri site. At least this website enables you to find an answer! To begin the journey, click onto the https://www.tim.it
Click at the top where it says "offerte"
Then scroll down to "mobile" & click onto "estero" which means "abroad"
Then click onto Dall'Italia which means "from Italy"
This takes you to Tim for Visitors
You will be glad to know it comes in English,Chinese & Russian!
To add to the general confusion, you can also type "Estero Mobile" which translates roughly as "Abroad".
This takes you to a list of options you can also look into
Special offers can be found like Special Offers everywhere, on a scroll with seasonal deals. The travel deals are normally for the rest of Europe and may come in handy if you are travelling outside Italy.
Looking for a store?
The words to look for are Trova Negozio (find a store) or Negozio (store).This is normally located at the bottom of the page. It is easier if you know the postcode but you can just punch in the city you need. Remember to use Italian when you search. For Florence,write "Firenze", for Rome, write "Roma" etc.
As a General Rule
*Stores are open Mon-Fri & Sat morning
*Staff in tourist areas will speak English
* Staff can be termperamental and infuriatingly slow, just like the phone stores at home!
*There are always going to be dead zones where the phone just doesn't work.J ust remember, it happens back at home & it happens in Italy as well
Before you leave the store with your new phone
*Make sure the mobile phone is in English otherwise all your prompts will be pre-programmed into Italian.
*Make sure the phone is activated before you leave the store. It can take up to an hour but if you can wait, it will save a return trip and a lot of annoyance.
*If they have any English speaking operators, get the number and make sure you are clear about who to call if and when you need to recharge. Ask how to check for remaining credit. Each company is slightly different but normally you will need to enter a three digit number followed by the # tag,then send. The amount left should pop up onto the screen.
*Run through how to use the phone. It may be stating the obvious but some phones are counter intuitive and it pays to be extra careful.
*Keep a copy of your new number and all the paper work.
Once everything is done, send yourself an email with the number on it. Send a copy of the number to a friend just to be sure. Remembering a new cell phone number can be hard and you will find yourself giving your regular cell phone number, if you are not careful. Keep a copy of the new number with you to avoid this annoying situation.