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Florence Police Overview


If the worst should happen, it is handy to have an instant directory of the nearest Police Stations. If you have been the victim of a crime, you can report the incident to any police station in Italy. It is vital that you report even the slightest event to enable you to claim for the item on your insurance. You will almost always find a police officer who can speak english and it does not take very long.

Street crime can be a problem in the major cities. To protect your belongings, always be aware of your surroundings. When you are eating outside in a restaurant or café, simply loop your handbag or backpack handle through your leg so it sits on the top of your thigh. Not only does it keep your bag off the ground, it prevents the occurrence of a snatch and grab.

Take note of any unusual behaviour that may be happening around you. Groups of children may try to press up against you or somebody may suddenly spill a drink on you or bump into you roughly. This is an opportunity for theft. Most trouble seems to happen around railway stations and major tourist sites but pickpockets are cunning and you can even find yourself robbed while shopping in a department store. Do not allow street beggars to pluck at your heartstrings, keep moving and leave them in your wake. Italy is a relatively safe country and with if you take a few simple precautions, you will be able to avoid trouble. It is important to report all crime, no matter how trivial. If your hotel room has been robbed, call the police first before contacting hotel staff. It pays to be pro-active in this instance.

In Florence, the hot spots for street crime include the area around the Duomo, Santa Maria Novella Railway station and the area around the San Lorenzo markets. You will find in these areas a mobile police station .Florence has also been on an anti-crime crack down with the number of petty thefts dropping in the station area.With two police stations open 24/7 you would hope so!.Many police stations in Florence close at 13.00 and open again at 15.00. 24 hour manned stations are noted in the directory. Where possible, hours have been noted in the directory.
Emergency Numbers

Emergency: 112
General Emergency 113
Medical Emergencies 118
Fire Brigade 115
Directory Enquiries English 170
Florence Interpreters Office: 055 20 391363
Police Headquarters/Questura  055 49771
Prefettura      055 27831
Municipal Police 055 328 3333

Police-Main Branch
Questra di Polizia

Police Station Statements Office
Via Zara, 2
50129 Firenze
Tel. 055 49771
Fax: 055 49.77.616
Hours: 24/7 

If you have any complaints regarding tourist issues you will need the following department

Complaints and Greivances
AT Tourist Office
Via Cavour 1r*
Tel:   055 276 0382
Fax:  055 276 0383

*Remember the r indicates a business address and is short for rosso/red

Italian/European Emergency Number

If you find yourself in an emergency situation, call 112. The call is free and available via cellular, fixed or public pay phones. Unfortunately the SMS service is only available in Varese for disabled callers.

112 is accessible via international and national roaming. You do not have to be covered by your own network in the area you are calling from to access the service.You can be tracked within a few seconds of your call.

All calls are answered promptly in English,French, Italian and German. Emergency services will be able to locate you in seconds even if you are unsure of your location.

In Italy the 112 emergency call services is handled by the Carabinieri.
For further information regarding the 112 emergency number, please contact:
Ministero dello Sviluppo Economico-Dipartimento Comunicazioni or Ministero dell’Interno-Dipartimento della Pubblica Sicurezza

Carabinieri Website Navigation Tips

While updating it has become apparent that the new updated version of this website is far from perfect. The main issue is the addresses. Take the Police Station / Carabinieri in the Campo de'Fiori for example. The address is officially “Piazza della Trinità dei Pellegrini” BUT when you type in the address they will only accept “Piazza Capo Di Ferro”.  Why.? No idea.
The way we solved the problem was to mix up the details. We put the word "Piazza" in front of Via Capo di Ferro. Why did we use Via Capo di Ferro? It is the street across from the station. See what we mean about being creative? So frustrating & confusing!

Therefore, if you are in a city that we have not covered, you will need to mix it up a bit with addresses if you want to find out further details regarding hours of operation ,email addresses etc.

To make life easier follow the pictures below:


  Click "Dove Siamo"

 Basically the first question "Are you looking for a Police Station & the next option is how many in the area

 We choose 15,when finished click " Avanti"

The next question "What city" If its not in the drop down list you cannot proceed.The next asked for the  address,as you can see,the correct address did not show a drop down list

Incorrect address,But a drop down list is revealed! Next add the postcode,then click             " Avanti"

If everything goes to plan (LOL) this map should show up .Click the hat for details.

From our website.Shows details of how they mixed the street names up !

Remember: We do the boring stuff so you don't have to!

Buona Vacanza