Naples Post Offices & Courier Services
Post Offices are located throughout Naples and offer a multitude of services. Remember, this is Italy and red tape is a way of life. Expect lots of paperwork to send a parcel home and give yourself plenty of time because queues can be long and the staff have a tendency to move at a glacial pace.
If you do wish to send a parcel of clothing or souvenirs home, you will find that boxes and packaging items are for sale. Choose a suitable size and pay before packing. Be sure to take a number from the ticket machine or you will be consigned to Postal Siberia!Let the postal worker know where you are sending the item and they will give you the appropriate forms to include with your parcel. Boxes are flat packed and you are expected to pack you’re your own items.
If the post office is not busy, you can usually receive assistance from the staff. After packing, fill in your address and return the parcel to the counter. If indicated by staff, you can usually go to the front of the line; otherwise you will have take another ticket and queue. Your parcel is weighed and the total cost will depend on whether you are sending via air or sea. Contrary to popular belief, sending a parcel from a post office in Florence is easy and the parcel usually arrives in a timely fashion.
Another option to send excess clothing or souvenirs home within a few days is to use an international courier service such as Mailboxes etc or one of the DHL Service Points located throughout the city. Please note customs procedures differ from country to country.If you are concerned contact your home country customs dept and ask them to send you the appropriate forms to fill out.Include these forms inside your box with your belongings to avoid unnecessary delays and hassles when your parcels arrive home & make sure you keep a photocopy.If you are Australian you will need to do this,believe me calling customs at some strange hour & trying to send & receive faxes from them is a headache you do not need while on vacation.
NB: For DHL
Click “Trova la sede DHL più vicina”
Then choose your city
Most Post Offices and Courier Services will close for lunch for an hour or so and are open Monday to Friday and on Saturday mornings. They do not open on Sundays.
Links to Post Italia and to the other Courier company's have been provided in the directory in order to enable you to confirm individual servicesand to confirm hours over the Holiday periods
Private Post Offices
Changes are underway regarding postal services in Italy. Some of these changes offer convenience while others increase frustration. The trick is knowing what you need and which type of post office is perfect for you .Poste Italiane is still in place but a number of privatised postal services are now available. Sounds good, right? The more choice the better? In a perfect world of course, but all post offices in Italy are no longer created equal.
Privatisation has meant a very flexible attitude has been taken regarding what constitutes a post office. Some operators are legit while others are a bit iffy. Hours can vary wildly too. As with any business in a free market, the good ones will thrive and the bad ones will go under. We will do our best to help you know which is which.
Two very good private post offices are La NuovaPoste & Postaexpress They offer most of the services you would expect in a regular post office but as they are franchisees they are able to set some of their own services, prices & hours. The services that they may or may not cover will mainly affect the Italian population & have more to do with pensions and utility payments. They keep regular hours of Monday to Friday from 8.30 to 13.00 and in the afternoon from 14.30 to 18.30. They also open Saturday mornings from 9.00 – 12.00.
If you are in Naples, try La Mia Posta. This is the new kid on the block. They opened in May this year & apart from the above they still work in collaboration with Poste Italiane.
Some of the services they offer include
Packing and packaging service bundles
Prepaid Credit Cards
Fixed and Mobile telephony
international shipping packages and documents:
You can send documents and parcels with home delivery by choosing the appropriate package from the air and terrestrially. Costs and delivery times of delivery vary according to the destination and selected shipping method.
Pack National Express:
The easiest way to send or withdraw goods or documents throughout Italy.
Delivery is the following business day for major cities and 48 – 72 hours for Calabria and the islands Saturday’s shipments are postponed to Monday.
Tracking and Tracing Service:
You can track your parcel via a tracking code on your receipt.
One of the most perplexing is Global Postal Service which only sells postcard stamps!. At their specific points of sale, for example, a tobacco shop or newsagent, you can buy a stamp and personalise it with a video or photo that the person at the other end can see. The postcard must be posted in one of the Global Postal Service post boxes and not at a Poste Italiane box. The stamps /postcards should all be traceable with a GPS tracker but we have yet to find anyone that has been able to track these cards let alone receive them!
This company is popping up all over the place but until matters improve, we will not be including them in the directory.
It is worth noting that Global Post Service has also expanded into courier delivery and are working in conjunction with UPS and DHL. Feedback about this wing of the business is limited but if it works like the magical postcard, then good luck!
One more thing; if you check the business out on Facebook you will see there are links explaining the reasons for delay in delivery. It’s probably better to look for alternatives than try your luck with this crowd, at least for now.
And The Ugly
A company called InPosta Global is causing all sorts of worries. Their website is down and they are not responding to enquires from concerned customers. Apparently, at one point, they opened on the outskirts of Rome but are no longer in operation. Spare a thought for all those missing parcels and letters. They have entered postal purgatory.
Private postal services have their place but remember that they are subject to market conditions like any other private business. They may be here today and gone tomorrow with your precious correspondence disappearing along with the business itself.
Our directory regarding private post offices is not definitive because new ones are opening all the time. You will spot them as you walk about. At this stage, Naples is the only major city that has a large number of them.
Remember that with Poste Italiane you always have recourse to complaint. If you have mail that is important, go with the state service. If you decide to go with a private business, check it out to make sure it is legit and benefit from competitive prices and personalised service. This is the free world baby, and the choice is yours!
La Nuova Posta